Customer Support

Effective Date:  August 1, 2024

At Times Worth, we stand behind the quality of our products.  If you are not completely satisfied with your purchase, you may exchange it within 60 days from purchase.

To be eligible for a exchange, items must be unused, in the original packaging with all tags and labels, and in the same condition as received.

While we strive to accommodate exchange requests, please note that not all items on our website are eligible for exchange.  The following categories of products are generally not eligible:

1. Custom/Personalized Products:  Items that have been specifically customized or personalized for the customer.
2. Products Sold as Part of Sets/Bundles:  Items sold as part of a set or bundle, where individual items may not be eligible for exchange.
3. Hygiene-Sensitive Products:  Items that come into direct contact with the body, such as used underwear, earrings, or makeup.
4. Final Sale Items

To initiate a return exchange contact our customer service team with your order number and reason for exchange.

Customers are responsible for return shipping costs.  We recommend using USPS services with tracking & insurance for your returns to ensure a smooth process.

Replacement item will be shipped within 3 days of receiving the returned item.  Customer will be responsible for additional shipping charges for the replacement item.

Policy Changes:  We reserve the right to make changes to this Return and Refund Policy.  Any Changes will be posted on our website with the updated effective date.